DELIVERY DESTINATION
You are currently in the United States store and your orders will be billed in USD $. To ship your items to a different location, please select from the list below. Item availability, prices and delivery information will be updated in line with your new shipping destination.
orders
How do I cancel my order?
If you made a mistake or simply changed your mind after placing an order, there's no need to fuss. As long as your parcel has yet to be picked and packed, you'll have the option to cancel.
To cancel your order:
1. Go to Your Orders in your account
2. Click on view/cancel order*
3. Click on 'Cancel order' or 'Cancel items' and follow the steps on screen
4. If you have paid your order by Paypal, you can expect your refund within 2-3 days. If you selected credit card as your payment method, your credit card has only been pre-authorised and not charged. This pre-authorisation will be released as soon as the cancellation is processed.
Some important points:
  • If you redeemed a voucher with your order, the order can only be cancelled in full.
  • Your delivery address can't be changed once you have placed an order, but you can cancel the order and place a new one specifying a different address.
  • *If the 'cancel order' option is no longer available, it means your order has been processed and it's unfortunately too late to cancel it. You can always get a refund!